ISO 20000 Lead Auditor Training – Master IT Service Management System Auditing
ISO/IEC 20000 Lead Auditor Training is a globally recognized program designed for professionals who want to develop advanced auditing skills in IT Service Management Systems (ITSMS). ISO 20000-1:2018 is the international standard that defines requirements for establishing, implementing, maintaining, and continuously improving IT service quality. Organizations worldwide rely on skilled auditors who can assess the effectiveness of IT service processes and ensure compliance with global best practices.
At RealCare Certification Pvt. Ltd., our ISO 20000 Lead Auditor Training provides comprehensive knowledge of IT service management principles along with practical audit techniques. This training prepares participants to plan, conduct, manage, and report audits based on ISO 19011 and ISO/IEC 17021-1 guidelines.
What the Training Covers
Our structured modules include:
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Overview of ISO/IEC 20000-1:2018 requirements
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Understanding IT service management processes and their interactions
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Audit planning, audit program preparation, and documentation
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Conducting internal, external, and third-party audits
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Evidence collection, audit findings, and nonconformity reporting
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Roles and responsibilities of a Lead Auditor
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Real-time scenarios and practical case studies
Who Should Attend?
This training is ideal for:
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IT service managers and coordinators
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ISO consultants and auditors
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Quality and compliance professionals
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Individuals involved in IT governance and ITSM implementation
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Anyone seeking a career in IT service auditing
Key Benefits
After completing this course, participants will:
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Understand ISO 20000-1 requirements in depth
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Gain practical auditing skills for IT Service Management Systems
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Be able to lead audit teams confidently
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Enhance organizational IT service quality and efficiency
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Improve career opportunities in IT governance, compliance, and auditing
Why Choose RealCare Certification Pvt. Ltd.?
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Expert trainers with ITSM and audit experience
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Updated course content aligned with ISO 20000-1:2018
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Practical workshops and case-based learning
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Certification recognized across industries and regions
